Our Services

We build what matters: consensus that sticks, capabilities that last, and momentum that moves people.

Public Services

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Public Services

We take a relational, design-led approach to public service reform

Connecting frontline insight with system-wide change to test, learn, and grow what works.

Public service reform

Build new teams, improve systems,
and design services with people, not just for them.

Organisation design and improvement

Honest facilitation to help teams reflect,
adapt and act with clarity.

Review and retrospective

Create safe spaces to learn what’s working,
and what needs to change.

Adopting agile

Deliver early value and move at pace, even
in complex public sector environments.

Consultation and engagement

Reach beyond the usual voices to generate
new insights and shared understanding.

Places

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Places

We’re pioneering a new model
of collaborative strategic planning

Shaping place-based policy and investment through shared ambition and bold partnerships.

SDS / Local Plan making

Expert insight and programming
for effective, inclusive plan-making.

Pre-strategic review

Before you begin, get clear on capability,
purpose and ambition.

Participatory futures

Unpack your future with curiosity,
imagination and evidence.

Net zero transition

Plan and deliver bold, place-specific
pathways to climate action.

Research, analysis and options

Blend theory and practice to shape
strong, evidence-informed decisions.

Programme design and delivery

Practical support to get big ideas off
the ground and keep them moving.

System Capabilities

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System Capabilities

A modern place-based
state demands new capabilities
and institutions

Designing and building them is what we do best.

Preparing for devolution

Clarify your readiness, ambition and priorities
to make the most of new powers and responsibilities.

Combined authority setup and review

Design, launch or assess your combined authority
with the right structures, culture and strategy in place.

Governance design

Build inclusive, effective structures
that support action and accountability.


Digital strategy

Harness data, insight and technology
to shape smarter, more responsive systems.

Business case development

Make the case for change with
compelling, investment-ready propositions.

Organise for innovation

Take practical steps to unlock
innovation across your organisation.

Deliberative democracy

Amplify citizen power by designing decision-making processes that include and empower.

Want to know more?
Drop us an email today!

info@questionfactory.co.uk